Sarah JohnsonWhere is my order?Shopify · Order #12345
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Michael ChenReturn requestShopify · Order #12311
Olivia MartinezWrong item receivedShopify · Order #12302
James PatelDamaged in shippingShopify · Order #12298
Where is my order?
#1045 · Shopify order #12345 · via Live chatSarah Johnson2m ago
Hi! I placed an order 5 days ago and haven’t received any updates. Can you tell me where it is?
Grounded response
Prepared by ScoutConfidence 98% ◇Hi Sarah! Good news—your order #12345 is on the way. It left our warehouse yesterday and is expected to arrive tomorrow.
▣ Live tracking: Track order #12345 ↗
Scout · Order specialistGoverned automatic response
LIVEHi Sarah! Your order #12345 is on the way and is expected tomorrow. I sent your verified tracking link.
Live order context
SEE THE WHOLE RESOLUTION
From incoming email to completed work.
Watch resolti IQ interpret every question, gather verified facts, decide what is safe, and complete the resolution—without hiding the logic.
Live AI resolution
Watching inbox✉
JM
JESSICA MILLER · EMAILCan you help with order #1058?
Hi! My order was due yesterday and the tracking has not moved. Can you check it and change the delivery address to my office if it has not shipped?
UNDERSTANDINGReading for requested outcomes, not keywords.
1.2sREQUESTExplain delivery delayOrder status · tracking exception
96%REQUESTChange shipping addressConditional on fulfillment state
93%⌁
LIVE CONTEXTChecking the facts that change the answer.
4 sourcesSHOPIFY ORDER#1058 · PaidUnfulfilled · $89.99
LiveTRACKINGNo movement · 6 daysDelivery exception confirmed
LiveADDRESSStill editableFulfillment has not started
EligibleSTORE POLICYManager reviewAddress changes over $75
Current✦
VERIFIED CUSTOMER MEMORY
3 trusted memoriesDog: AmberLoves a salePrefers concise email
✦
DECISION + GUARDRAILSChoosing the complete, policy-approved path.
ExplainedANSWERExplain the verified delay
ACTIONPrepare address update
POLICYAsk manager to approve
WHY
The package is delayed and the address is still editable, but this order is above the tenant’s automatic-change limit. Verified memory personalizes the reply; it never overrides live eligibility or policy.
Hi Jessica — I found order #1058 and confirmed the delay. It has not entered fulfillment, so we updated the delivery address to your office after approval. I also created a tracking watch and will keep you posted.
✦
resolti IQ captured the approved outcomeDecision, manager approval, Shopify result, customer reply, and learning evidence recorded.
COMMERCE IN CONTEXT
The order is already beside the conversation.
Customer identity, products, payment, fulfillment, tracking, subscriptions, and eligible Shopify actions stay inside the helpdesk.
- Automatically match customers and orders
- Prefilled shipping-address editing from existing values
- Refund, cancel, replace, tag, and add notes
- Validate every action before Shopify receives it
Conversation + commerce Connected
ConnectedORDER #12345Paid · Unfulfilled
$89.97SHIPPING TO44 Market Street
Charleston, SC 29401
NOT A PLAIN PROCESS DIAGRAM
See resolti IQ assemble a resolution.
The intelligence layer moves through a living decision canvas—understanding the request, grounding it in facts, applying policy, and producing an auditable result.
LIVE COMMERCEPaid · unfulfilledAddress is editableResolution assembled95% confidenceGUARDRAILS BUILT IN
Move quickly without giving AI a blank check.
Routine work can run automatically. Sensitive actions can stop for a manager. Every decision includes the facts, policy, approver, provider result, and audit trail.
Auto-approve by actionOptional amount limitsManager approvalSafe failure paths
Action decisionPolicy engine
RECOMMENDED ACTION
Refund $34.99
Damaged item · Repeat customer · Photo attached
A TEAM OF AI EMPLOYEES
Different specialists. One customer relationship.
Give each AI employee a name, role, voice, knowledge, permissions, approval behavior, and escalation rules.
AI employee roster4 active
AustinORDER RESOLUTIONHandling 12 conversations
LIVEMayaRETENTION3 save opportunities
LIVENovaPRODUCT EXPERTAnswering from 48 sources
LIVEVioletVIP CONCIERGE2 priority customers
LIVECustomer relationshipLiving memory
VIP CUSTOMER
Sarah Johnson
7 orders · $487 lifetime value · Subscriber
OPERATIONS, NOT JUST TICKETS
Start the day managing outcomes—not hunting through queues.
See what needs attention, what AI can finish, what needs approval, and where customer friction is becoming an operational trend.
Explore customer intelligence →Today in resoltiLive
GOOD MORNING, JASPER
Your support operation is moving.
4 shipping exceptionsThree stalled packages and one failed delivery
Austin resolved 27 requests94% confidence · 2 handed to humans
SELF-IMPROVING, SUPERVISED
Every approved outcome can make the next one better.
resolti IQ learns from corrections, approval behavior, CSAT, verified outcomes, and recurring workspace patterns—without turning mistakes into policy.
TENANT INTELLIGENCELearning loop
Private to your workspaceA grounded reply and next step
Human judgment becomes feedback
Facts stay separate from style
Only inside your thresholds
APPROVED EXAMPLES1484% readiness
✦
Reviewing humans + AIAI SUPERVISOREvery reply gets a second look.
94Quality scoreReady after one correctionNeeds review
Factual accuracyOrder state verified
100Policy adherenceApproved return language
100CompletenessShipping question needs an answer
72Safe promisesNo unsupported guarantee
100resolti MOBILE
Shopify context and safe actions, wherever support happens.
Open the customer, linked order, fulfillment timeline, and eligible actions from the native mobile workspace.
resolti MOBILE · SHOPIFY IN CONTEXT
The whole customer relationship fits in your hand.
Watch the app move from a verified customer match to the live order, fulfillment timeline, and policy-safe actions without sending the agent to another screen.
Customer
JM
VERIFIED SHOPIFY CUSTOMERJessica Miller VIPjessica.miller@email.comCharleston, SC
12Orders$1,248Lifetime value1Returns
Dog: AmberLoves a salePrefers concise email
Used for personalization—not transaction eligibility.
Order #1058PAID▰
Max Care Soft Chews90 count · Quantity 1
$89.99✓
Linked automaticallyEmail, Shopify customer ID, and order number agree.
Fulfillment timelineIN TRANSIT- ✓
Order placedMay 6 · 9:14 AM
- ✓
FulfilledMay 6 · 11:02 AM
- ▣
In transitMay 7 · 6:32 AM
Out for deliveryExpected May 9
CARRIERUPSTRACKING1Z999AA10123456784ESTIMATED DELIVERYMay 9, 2026
RECOMMENDSUpdate the customer and start a tracking watch.
Send tracking updateVerified carrier status
ReadyEdit shipping addressFulfillment already started
BlockedCreate tracking watchNotify on next carrier event
Ready✓
Guardrails appliedOnly actions allowed by current order state are available.
✦
Customer verifiedStep 1 of 4
DESIGNED FOR REAL OPERATIONS
More resolution. More visibility. Less repetitive work.
Use automation for the routine work while people handle judgment and relationships.
Answer, validate, act, or route with the right context at any hour.
See what was understood, checked, approved, completed, or blocked.
Conversations, Shopify context, knowledge, memory, actions, and outcomes together.
IMAGINE THE QUEUE AFTER AI
What changes when AI resolves 70% of routine support?
Explore an illustrative scenario for 1,000 monthly customer requests.
10%30%50%70%80%
$
Avaya's 2026 contact-center benchmark reports approximately $13.50 per assisted interaction. Kustomer's cost-per-contact guide explains the calculation. This is a planning illustration, not a performance promise; actual outcomes depend on request mix and workflow.
TRUSTED INFRASTRUCTURE
Protection at every layer.
resolti runs on independently audited cloud infrastructure while tenant isolation, permissions, governed actions, and audit trails protect the application layer.
SOC 2 Type II infrastructureSOC 3 Type II infrastructurePCI-DSS SAQ A infrastructure99.95% platform SLATenant-scoped dataEncrypted connections
